During our “Happy Week” feature series from the Return on Values (ROV) Project, we explored employee happiness, leadership and customer loyalty as it happens inside of a workplace we truly admire, Blue Plate Catering. In the fourth (and final) part of our feature, we get raw and real as we tackle a topic that we just can’t get enough off…Sustainable Finances(Control yourselves. There is enough to go around for everyone!) What is it about a Small Giant that keeps them looking good financially for so long while other companies enjoy flash-in-the-pan succcess but end up fading out like so many Hollywood starlets?Well, for starters, they all tend to have the...
In Part 1 and Part 2 of our “Happy Week” feature series from the Return on Values (ROV) Project, we introduced you to the happiness-driven Blue Plate Catering and gave you a glimpse into how they get greatness out of their potential leaders. (The latter by applying substantial force through two metaphorical hands placed firmly on the potential leader’s shoulders.)
But what about the other side of the business success equation? What about the customers? Developing loyal relationships with customers and suppliers has always been a hallmark of Small Giants leadership. As a member or friend of the Inc. Small Giants Community, you’re probably a customer loyalty rock star or trying to...