“A checkbook is a moral document.” Where you spend your money reflects your character and vision for the world. Sounds reasonable. It’s an adage we’ve heard more than once.
To that end, we think it is true that “metrics are a moral document.” What your company measures reflects your values, strategy and commitment to team members and customers.
Now, at some point during our Love and Leadership Feature you probably said:
“C’mon now. How do metrics really relate to love?”
Fair enough. We’ll flip it right back on you and ask:
“How can a meaningful metric NOT relate to love?”<...
Ron Alvesteffer, president at Service Express, Inc. walks the long way from the farthest part of the parking lot each morning. Why?
“That,” he says, “is the leadership lot.”
Giving team members the prime parking spots is just one of the ways SEI’s leadership models service. Put your people first. Show them that you’ll take one (long walk that is) for the team. And the results are clear: engaged team members whose work leads to SEI’s exceptional customer service numbers.
If you want great service for your customers, serve your team members first. Show them the love. Enjoy this video about other ways SEI creates...